Can I get the game in a different language?
No. This pre-order is only for the English version. Retail versions in other languages will be up to our international partners, and are not part of this pre-order.
Last updated: August 29, 2023 12:33
What are the refund policies for this project?
During the pre-order time we have a policy of no questions asked, though that’s minus platform and payment processing fees (10%). After that, we may, at our sole discretion, refund and/or provide credit against future projects, in whole or in part (less 17.5% for expenses), upon request. This refund policy is subject to change without notice, and may be revised from time to time.
Last updated: August 29, 2023 12:33
Current Estimated Shipping Date: December 2025
Dear Assassin's,
below you can find a wider announcement about Cmon overall status update.
It contains some good news for Assassin's Creed, that, despite all the delays, is well advanced in production.
CMON Overall Project Status Update
Hello, Backers,
We owe all of you a much delayed and candid update on our status in general. Today, we’d like to share some good news and do a check-in about the realities of fulfillment for us moving forward.
Post company streamlining, we're working and operating at a scale that pushed our current team to its limits. With a fraction of employees remaining, every day has been a balancing act between managing production, logistics, customer service, and financial obligations. We have been overwhelmed by the sheer volume of day-to-day tasks. On top of this, rumors and panic have been spreading, understandably, with the lack of communication, which has resulted in us experiencing the highest number of refund requests in CMON’s history. This has created a vicious cycle:
The slower fulfillment is, the more refund requests we receive.
The more refunds we process, the fewer resources we have to accelerate fulfillment.
With more resources funnelled into refunds over fulfillment, fulfillment slows down even further.
This cycle has snowballed and grown into one of the toughest challenges we have ever faced. We know silence is frustrating. But with movement slowed on all fronts, regular communication about stalled projects seem counter-intuitive, and we’ve decided to keep it limited to only update when we have actual news to share. What we can do today is offer much more transparency about where the projects are and what we’re doing at the moment. With that, here are the general updates.
[SPECIFIC PROJECT UPDATE]
Projects Shipping (U.S. Tariffs)
Witching Hour and Dark Providence have been fully packed and are waiting to leave the warehouse. After much negotiation regarding logistics and freight shipping, we have sent out individual emails to affected backers to collect tariff charges required for delivery.
We know it is frustrating to be asked for additional charges after pledging, and we share that frustration. We have worked to ensure that backers are charged as little as possible, covering only a small portion of the total tariff expense. These tariffs, while not large in absolute numbers, represent costs per pledge that we unfortunately cannot absorb given our current financial position:
Witching Hour: $0.69 per pledge
Dark Providence: $2.30 per pledge
Upcoming Projects
For Dune: Desert War, the Mass Production Copies (MPCs) arrived, been thoroughly checked, and approved. The project is in final assembly and preparing for shipping. It will be the next project in line to leave our warehouse.
At the same time, the Assassin’s Creed Roleplaying Game is well advanced in production. The dice and cards have been fully produced, and the books, miniatures, and trays are currently in mid-mass production. Once mass production is complete, assembly and shipping will follow. Both projects are positioned to move forward quickly once the prior steps are completed.
While we recognize that the situation may seem bleak, we are making steady progress on clearing our backlog and delivering our campaigns. The road ahead will be difficult, and we thank you for your continued patience, understanding, and trust as we navigate it. We continue to move forward and remain fully committed to fulfilling every project we promised.
—The CMON Team
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
TERMS AND CONDITIONS
By confirming your order, you agree that this sale is final and no refunds will be issued except at our absolute discretion. You further acknowledge that the final look, materials and content of the order (and the project) are subject to change and may differ substantially from what is presented on Backerkit or other relevant site. You agree that our responsibility to you is to ship your order as entered into our pre-order system, that title and risk passes to you upon delivery to a common carrier for such shipment, and you are responsible for import duties or any other duties that may be payable to the relevant tax authorities. You are also responsible for providing correct address information and ensuring this address is deliverable by normal methods. We regret we are unable to ship to PO Boxes. Refunds will be net of all handling costs, commissions, and credit card processing fees. Refunds and/or cancellation requests will only be considered before we begin the process of packaging your pledge for shipping.
We reserve the right to cancel your order at any time, for any or no reason, and will refund to you payments received from you, excluding system fees and credit card processing fees (3rd party fees). We shall refund 3rd party fees as well if we cancel your order after you have confirmed your order, or if the order is cancelled by us before the deadline. Such refunds will be made as set out in our Refund Policy.
Limitation of liability: CMON’s liability to you shall be restricted, to the extent allowable by law, to the amount received directly from you by CMON.
To make sure you have the best gaming experience, all CMON products included in this pre-order are warrantied against manufacturing defects for 6 months from the date of delivery, as set by the submission of tracking number (proof of purchase required). Make sure to open all boxes upon receival, so if you see something is missing or broken, our customer service team will work hard to get you replacement parts and make things right. Simply contact them at https://support.cmon.com
Note: Warranty does not cover accidental damage, theft, loss, or any other event that is not a manufacturing defect.